RETURN POLICY

CHANGE OF MIND: 14 DAY REFUND OR EXCHANGE

We are big on happy customers. If you change your mind, then no worries! Just return the unused and unopened item within 14 days of receiving, together with your tax invoice, and we will refund or exchange the item/s for you (your choice!). Postage costs will be at the returner’s expense. Please contact us (email or phone) prior to any returns so we can look out for your items, and have any exchange items ready to send. The process of return or exchange for Change of Mind needs to be completed within 14 days of receiving the product.

NOT WHAT YOU ORDERED OR DAMAGED IN TRANSIT?

We have several checks in place to make sure you get the items that you are after and they reach you in good order. If for some reason you didn’t receive the item you ordered, it’s damaged or simply not what you expected then please let us know within 14 days of receiving so we can organise an exchange or refund, whichever you prefer! For items damaged in transit a picture of the packaging will be required.

As per Change of Mind, the goods will need to be returned in original condition. If the mistake was made at our end, we will happily pay the return postage. Please contact us so that we can organise a postage label for return post.

WARRANTY/ FAULTY: REFUND OR EXCHANGE

If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please email or phone us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible.

Each product is covered by the respective manufacturers warranty policy and some products may have individual components that are covered by separate warranties and time frames. We do not offer any additional product warranties outside the manufacturer’s warranty.

Please discuss any warranty concerns with us before sending the items back to avoid any confusion and unnecessary costs. We will generally require you to send photos of the product with your purchase details for an initial assessment and we will go from there.

Postage costs will be at the returner’s expense and refunded if the product is proven to be covered by warranty.

If the product is required to be sent back to our suppliers for assessment, we will cover this cost.

We will always try to resolve any warranty concerns as quickly as possible, where any delay is incurred we will communicate this to you.

A warranty refers to any new product which has a manufacturing defect or a major failure within a reasonable period.

If the warranty relates to a minor failure then we may replace, repair or refund the item.

On assessment if the product is deemed as having a major failure, the customer can decide whether they would like a replacement, repair or refund.

A warranty does not apply to any wear and tear on a product, crash damage or a product being used outside its intended use.

For further information, please click here.

POSTING RETURNS

When sending items back for exchange, refund, repair or warranty assessment please post to our main office at the following address:

Aurelia Mindful Interiors
39 Hendy Avenue, Coogee, NSW 2034 Australia.

Aurelia Mindful Interiors will cover the return freight for warranty or defective products. A return shipping label will be supplied via email by Aurelia Mindful Interiors.

Return freight is at the customer’s expense for change of mind returns or exchanges.

Returned products must be received in the same condition as they were received by the customer.

REFUND PROCESS

Refund Method: Refunds will be processed once goods are returned back to Aurelia Mindful Interiors Coogee (in original condition) using the same payment method and account as the original order ie: Credit Card, Bank Deposit.

A refund cannot be transferred to another Credit Card, PayPal account or Bank Account.

Please allow 10 working days for the refund to be processed by Aurelia Mindful Interiors.

Please allow up to 7 working days for the funds to clear to your account once the refund has been processed.

NOT WHAT YOU ORDERED?

We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred, please contact us via email or by phone, and we can organize to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be on us!

Warranty and Product Guarantees

If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please email or phone us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible. Postage costs will be at the returner’s expense. We will generally require you to send the product back to us with a copy of your purchase receipt to assess for warranty, but please discuss this with us before sending the items to avoid any confusion.

Posting items for assessment

When sending items back for exchange or repair, please post to our main office at

Aurelia Mindful Interiors

39 Hendy Avenue,

Coogee NSW 2034 Australia.